Return Policy

1. Overview

At Frexalonchron, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and request a refund. Please read this policy carefully before making a purchase.

2. Your Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU).

For customers in Norway, this right also follows the Norwegian Right of Withdrawal Act (angrerettloven) for distance sales.

2.1 Withdrawal Period

The withdrawal period is 14 days from the day you or a third party designated by you (other than the carrier) takes physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

• Send an email to: business@frexalonchron.world
• Send a letter to: Frexalonchron, Midtveien 19, 1592 Våler i Østfold, Norway

Your communication should include:

• Your name and address
• Order number and date of purchase
• Date of receipt of goods
• A clear statement of your decision to withdraw

You may also use the standard withdrawal form text: "I hereby give notice that I withdraw from my contract of sale for the following goods..." including your name, address, order details, and signature (if sent on paper).

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the cost of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us).

We will make the reimbursement without undue delay and no later than:

• 14 days after we receive the returned goods, or
• 14 days after you provide evidence that you have sent back the goods (whichever is earlier)

3. Return Conditions

3.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be made within 14 days of receiving the product
• The product must be unused and in its original packaging
• The seal or safety packaging must be intact (for hygiene and health protection reasons)
• The product must be in the same condition as when you received it

3.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Products that have been opened or unsealed
• Products that have been used or consumed
• Products with broken safety seals

This exception is in accordance with Article 16(e) of the Consumer Rights Directive, which allows exclusion of the right of withdrawal for sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

4. Return Process

4.1 Initiating a Return

1. Contact us at business@frexalonchron.world to request a return
2. Provide your order number, date of purchase, and reason for return
3. Wait for our confirmation and return instructions
4. Ship the product back to us in its original packaging

4.2 Return Shipping

You are responsible for the cost of returning the goods unless the return is due to:

• A defective or damaged product
• An incorrect item being sent
• An error on our part

Please use a trackable shipping service and retain proof of postage, as we cannot be responsible for items lost in transit.

4.3 Return Address

Please ship returns to:

5. Refunds

5.1 Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 14 days using the same payment method you used for the original purchase.

5.2 Partial Refunds

We may issue partial refunds in certain situations:

• If the product shows signs of use beyond what is necessary to establish its nature, characteristics, and functioning
• If the product packaging is damaged or missing
• If components or accessories are missing

5.3 Refund Timeline

Please allow up to 14 business days for the refund to appear in your account after we confirm the refund. The actual time may vary depending on your payment provider.

6. Defective or Damaged Products

6.1 Defective Products

If you receive a defective product, please contact us immediately at business@frexalonchron.world. We will arrange for a replacement or full refund, including return shipping costs.

6.2 Damaged During Shipping

If your product arrives damaged, please:

1. Document the damage with photographs
2. Keep all original packaging materials
3. Contact us within 48 hours of delivery
4. Provide your order number and images of the damage

We will work with you to resolve the issue promptly, either through replacement or refund.

7. Incorrect Orders

If you receive an incorrect product, please contact us within 7 days of delivery. We will arrange for the correct product to be sent and cover the return shipping costs for the incorrect item.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Cancellations

9.1 Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will attempt to cancel the order and issue a full refund.

9.2 After Shipment

If your order has already been shipped, you will need to wait to receive it and then follow the return process outlined in this policy.

10. Consumer Statutory Rights

Nothing in this Return Policy affects your statutory rights as a consumer under applicable laws. If you are in the European Union or Norway, you have legal rights under consumer protection legislation, and nothing in this policy is intended to limit those rights.

For consumers in Norway, statutory complaint rights under the Consumer Purchases Act (forbrukerkjopsloven) apply in addition to the right of withdrawal. Depending on the product type and expected durability, you may have up to 2 or 5 years to submit a complaint about defects.

11. Complaints and Dispute Resolution (Norway)

If you are not satisfied with how we handled your case, please contact us first so we can try to resolve it directly.

You may also seek guidance from the Norwegian Consumer Authority (Forbrukertilsynet) and, where applicable, bring the case before the Consumer Complaints Committee (Forbrukerklageutvalget).

• Forbrukertilsynet: www.forbrukertilsynet.no
• Forbrukerklageutvalget: Complaint guidance

12. Product Quality

All products sold by Frexalonchron are:

• Of satisfactory quality and fit for their stated purpose
• As described on our website and product labeling
• Stored and shipped under appropriate conditions

13. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the Website. The policy in effect at the time of your purchase will apply to that transaction.