Shipping Policy

1. Overview

This Shipping Policy explains how Frexalonchron handles order processing, shipping methods, estimated delivery times, and delivery-related responsibilities.

2. Delivery Areas

We currently deliver to selected countries in Europe. Delivery availability may depend on carrier coverage and customs restrictions.

3. Processing Time

Orders are typically processed within 1-3 business days after order confirmation and successful payment authorization.

Orders are not processed on weekends or public holidays.

4. Estimated Delivery Times

• Norway: Usually 2-6 business days after dispatch
• EU/EEA countries: Usually 5-10 business days after dispatch
• Remote locations: Additional transit time may apply

Delivery times are estimates and not guaranteed.

5. Shipping Costs

Shipping costs (if any) are shown before you complete a purchase. The final shipping charge is displayed at checkout or in order confirmation details.

6. Customs, Duties, and Import Charges

For cross-border deliveries, customs processing and local import rules may affect delivery time. Any customs duties, VAT adjustments, or import handling fees required by destination-country law are the responsibility specified at checkout or by local authorities.

7. Tracking and Delivery Confirmation

Where available, we provide tracking information after dispatch. Delivery is considered completed when the parcel is delivered to the address provided in the order.

8. Delays and Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including carrier disruptions, customs inspections, severe weather, or other force majeure events.

9. Failed Delivery and Incorrect Address

Please ensure your shipping details are accurate. If a parcel is returned due to an incorrect or incomplete address provided by the customer, re-shipping costs may apply.

10. Damaged or Missing Parcels

If your parcel arrives damaged or appears lost, contact us promptly at business@frexalonchron.world. Include your order details and any relevant photos (for damage claims).

11. Relationship With Return Policy

For withdrawal, returns, and refunds, please refer to our Return Policy. This Shipping Policy does not limit your mandatory consumer rights under Norwegian or applicable EU/EEA law.